Refund policy

Refund & Return Policy

Thank you for supporting our work. Each book you order is printed on-demand, which means it is created especially for you the moment your order is placed.

Because of the custom nature of print-on-demand products, we are unable to accept change-of-mind returns, exchanges, or refunds once an item has been printed and delivered.

When We Offer Free Replacements

We will gladly replace your item at no cost if:

  • Your book arrives damaged (e.g., bent corners, torn pages).

  • There is a clear manufacturing or printing defect.

  • You received the wrong item or a partial order.

How to Request a Replacement

If any of these issues occur, please email our fulfillment support team within 7 days of delivery at customers@bookvault.app.

To help us resolve this quickly, please include:

  1. Your order number and full name.

  2. A brief description of the issue.

  3. A clear photo of the damaged book(s) and the packaging it arrived in.

If you placed a bulk order and multiple books are damaged, please include a photo showing all affected copies in a single frame so we can process your replacements all at once.

Please Note:

  • No Resale Value: Because all books are custom-printed per order, they cannot be resold or restocking-shelved. Therefore, we do not accept returns for items that arrive undamaged and as described.

  • Fulfillment Scope: We take great care to ensure every book is produced to the highest quality, and our fulfillment partner is dedicated to making things right if your order arrives less than perfect.

Can I cancel my order?

Because our books are custom-printed on-demand, we submit orders to our printing partner almost immediately. If you need to cancel your order, please email us immediately. We can only cancel your order and issue a refund if it has not yet entered production. Typically, this gives us a window of less than 12 hours from the time you place your order. Once printing begins, we cannot cancel or refund the order.