Shipping policy
Shipping Policy
To keep our ecological footprint small, eliminate paper waste, and ensure the highest possible quality, we do not keep warehouses of pre-printed inventory. Every book we sell is custom-printed to order through our printing partner, Bookvault.
Because your book is printed fresh just for you, our delivery timelines are slightly different than traditional online stores. Please read our fulfillment windows below before placing your order.
Current Production Times: Because of high demand, books are currently taking approximately 10–14 business days to be printed before dispatch. We appreciate your patience while each copy is produced to order.
1. Processing & Printing Times
Before your order can ship, it is professionally printed and bound through our print-on-demand partner, BookVault.
- Standard Orders (1–5 copies): Please allow 7–14 business days for printing and packaging before your order is dispatched.
- Bulk Orders (6+ copies): Please allow 10–15 business days for printing and packaging before dispatch.
2. Shipping & Estimated Delivery
Once your order has been dispatched, it is shipped using a tracked shipping service.
Standard Orders (1–5 copies):
- Processing: 7–14 business days
- Shipping: 3–7 business days (depending on destination)
- Estimated total delivery: 2–4 weeks from your order date.
Bulk Orders (6+ copies):
- Processing: 10–15 business days
- Shipping: 3–7 business days
- Estimated total delivery: 3–5 weeks from your order date.
3. Order Tracking
The moment your order is printed, packed, and handed off to the shipping carrier, we will automatically email you a shipping confirmation containing your tracking link. Please allow up to 24 hours for the tracking status to update once you receive the email.
4. Lost, Damaged, or Delayed Shipments
Because we print and ship on-demand, we want to ensure you get a perfect copy.
-
Damaged in Transit: If your book arrives with bent corners, printing defects, or shipping damage, please take a quick photo of the damage and the packaging.
-
Need Help? For any questions regarding your shipment, tracking delays, or delivery issues, please reach out directly to our fulfillment support team at customers@bookvault.app. Be sure to include your order number and full name so we can assist you quickly.