Shipping policy

Shipping Policy

To keep our ecological footprint small, eliminate paper waste, and ensure the highest possible quality, we do not keep warehouses of pre-printed inventory. Every book we sell is custom-printed to order through our printing partner, Bookvault.

Because your book is printed fresh just for you, our delivery timelines are slightly different than traditional online stores. Please read our fulfillment windows below before placing your order.

1. Processing & Printing Times

Before your order can ship, it must go through the professional printing and binding process.

  • Standard Orders (1–5 copies): Please allow 3 to 5 business days for printing and packaging.

  • Bulk & Group Orders (6+ copies): Because of the larger volume, bulk orders take slightly longer to manufacture. Please allow 5 to 7 business days for printing and packaging.

2. Shipping & Estimated Delivery Windows

Once printing is complete, your order is safely packed and shipped via trackable ground shipping (including USPS Media Mail and UPS Ground).

  • Standard Orders (1–5 copies):

    • Timeline: 3–5 business days to print + 3–5 business days in transit.

    • Total Estimated Arrival: 7 to 10 business days (approx. 1.5 to 2 weeks) from your order date.

  • Bulk Orders (6+ copies):

    • Timeline: 5–7 business days to print + 3–5 business days in transit.

    • Total Estimated Arrival: 10 to 14 business days (approx. 2 weeks) from your order date.

⚠️ Planning an Event or Study Group?

If you are ordering books for a specific curriculum launch, class, or church group date, we highly recommend placing your order at least 3 weeks in advance to ensure your copies arrive in plenty of time.

3. Order Tracking

The moment your order is printed, packed, and handed off to the shipping carrier, we will automatically email you a shipping confirmation containing your tracking link. Please allow up to 24 hours for the tracking status to update once you receive the email.

4. Lost, Damaged, or Delayed Shipments

Because we print and ship on-demand, we want to ensure you get a perfect copy.

  • Damaged in Transit: If your book arrives with bent corners, printing defects, or shipping damage, please take a quick photo of the damage and the packaging.

  • Need Help? For any questions regarding your shipment, tracking delays, or delivery issues, please reach out directly to our fulfillment support team at customers@bookvault.app. Be sure to include your order number and full name so we can assist you quickly.